Find answers to common questions for learners and admins
Login & Signup
Common questions related to login, signup, and password reset
Signing up for an account and accepting invitesHow to sign up for an account or accept a new invitation
How to Sign up and Login Using Google Single Sign-onUsing a variety of single sign on options for easeful sign up and login.
How to reset my passwordLearn how to reset your account password if needed
How do I check my plan information?Accessing subscription plan and credit card information
For Group & Course Admins
Here, you can find a list of articles designed to assist group and course admins with commonly asked questions
What is a Prompt?Learn how to leverage our unique learning prompts and responses
Defining a 'group' and where to access group settingsUnderstand how to leverage learning groups for different needs
Managing group settings and brandingUpdate a variety of settings for each learning group
Our unique learning experiencesUnderstand some of the unique qualities of a 'course' on the platform
How to create a course (without Saige AI)Learn the basics of creating a learning experience (course)
How to add course and step notifications/remindersLeveraging supportive, automated nudges to drive measurable results
How course privacy is handledUnderstanding our privacy and security measure to protect data and IP
How to assign people to courses, forms, groups and teamsAssign and manage all role types in several different ways
Reviewing Form Responses & DataLearn how to access data from any form and download it
How to use The Global Reporting FeatureReview and download a range of high level reports to track progress, engagement, number of users, billing and other key metrics.
How to download group and course activity reportsHow to leverage the data from your courses and groups as a downloadable CSV or PDF
How to Link, Schedule, and Manage Zoom Rooms
How to manage site settingsLearn how to update overall site branding and settings
How to create a groupLearn how to create and edit learning groups based on your needs
User Roles and PermissionsLearn about the user roles and permissions by feature set
For Learners
Here, you will find a list of articles designed to assist learners (course participants)
How to start a course + the 'Up Next' feedLearn how to access your course(s) on the platform as a learner
How to complete a stepLearn how to complete an assignment exercise, or activity in a course (we call these steps)