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What to do if the content generation process gets stuck or doesn't complete
What to do if the content generation process gets stuck or doesn't complete

Steps to take when the LLM gets stuck

Saige Support avatar
Written by Saige Support
Updated over a week ago

Overview

Typically in only rare occasions, the LLM can get stuck when generating a course or form type. If a learning experience or form generated by Saige AI is incomplete, stuck, or fails to generate, follow these steps to resolve the issue:

  1. Retry the Process
    Attempt to generate the learning experience or form again. In many cases, this resolves the issue.
    ​

  2. Report the Problem
    If the issue persists, please contact our support team at [email protected]. Include the following details in your report:

    • A link to the affected learning experience or form.

    • Relevant screenshots showcasing the problem.

    • Any additional context that might help us troubleshoot the issue.

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